Privacy Policy — ace69

1. Information We Collect

ace69 collects personal information in three primary ways: information you provide directly during registration and account management, information generated automatically through your use of the platform, and information received from third-party service providers such as payment processors and identity verification partners.

1.1 Information You Provide Directly

When you register an account on ace69, you are asked to provide the following categories of personal information:

• Full legal name (as it appears on your national identity document);
• Date of birth (used to verify that you meet the 18+ age requirement);
• Email address (used for account communications and verification);
• Mobile phone number (used for two-factor authentication and support contact);
• Residential address (required for identity verification and regulatory compliance);
• Payment method details, including bKash mobile wallet number, Nagad account number, Rocket number, bank account details, or card details where applicable.

If you contact ace69 support — whether via live chat, email at [email protected], or WhatsApp — the content of your communications, including any attachments you send, will be collected and stored as part of your account record.

1.2 Information Collected Automatically

When you access the ace69 platform, certain technical data is collected automatically by our servers and analytics systems. This includes:

• Your IP address and approximate geographic location (city or district level);
• Device type, operating system, and browser version;
• Pages visited, time spent on each page, and navigation paths within the platform;
• Session start and end times, login timestamps, and session duration;
• Betting and gaming activity, including game types played, wager amounts, and outcomes;
• Transaction history, including deposit and withdrawal amounts, dates, and payment methods used.

This automatically collected data is used primarily for platform security, fraud detection, responsible gaming monitoring, and internal reporting. It is not used to build advertising profiles or shared with marketing third parties.

1.3 Identity Verification Data

When ace69 requests identity verification — which may occur at registration, at the point of a significant withdrawal, or where internal compliance procedures require it — you may be asked to submit copies of identity documents such as a Bangladesh National Identity Card (NID), passport, or driving licence. Photographs or scanned images of these documents are processed solely for the purpose of verifying your identity and age, and are stored securely in accordance with the data retention terms set out in Section 5 of this policy.

2. How We Use Your Information

ace69 uses the personal information we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent or updating this Privacy Policy.

ace69 will send you transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — regardless of your marketing preferences, as these are necessary for the operation of your account. You may opt out of promotional communications at any time by contacting support at [email protected] or updating your account preferences.

3. Sharing and Disclosure of Data

3.1 Service Providers

ace69 works with a limited number of trusted third-party service providers whose services are necessary to operate the platform. These include payment processing partners (including the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard networks), identity verification services, cloud hosting providers, and game content suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe.

When data is shared with these providers, it is limited strictly to what is necessary for the relevant service to be performed. All third-party processors are required to maintain appropriate data security standards and are prohibited from using your data for any purpose beyond their contracted service.

3.2 Legal and Regulatory Disclosure

ace69 may be required to disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other government authorities where we are legally compelled to do so — for example, in response to a court order, a statutory reporting obligation, or an anti-money laundering investigation. In such cases, ace69 will disclose only the minimum data necessary to satisfy the legal obligation and will, where permitted by law, notify the affected member that a disclosure has been made.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the ace69 business, personal data held by ace69 may be transferred to the acquiring entity as part of the transaction. In such circumstances, you will be notified via the email address registered to your account prior to the transfer taking effect, and the receiving entity will be bound by privacy obligations at least as protective as those set out in this policy.

3.4 No Sale of Personal Data

ace69 does not sell, rent, lease, or otherwise commercially exploit your personal data to third parties for their own marketing or commercial purposes. This commitment applies without qualification and will not change without explicit prior notice and the opportunity to opt out.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, language preference, and display settings — so that you do not need to re-enter this information each time you return. ace69 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

4.2 How ace69 Uses Cookies

The ace69 platform uses the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember items in your account queue, and enable security features. The platform cannot function properly without these cookies and they cannot be disabled.
• Functional Cookies: These remember your preferences such as your chosen language, display settings, and last-visited game categories. They improve your experience but are not strictly required for core functionality.
• Analytics Cookies: These collect anonymised data about how members use the platform — which pages are visited most often, where users navigate from, and how long sessions last. This data is used solely for internal platform improvement and is not shared with advertising networks.

ace69 does not use advertising or targeting cookies. We do not place cookies on behalf of third-party advertisers, and we do not participate in cross-site tracking networks. Your browsing behaviour on ace69 is not used to build advertising profiles for use on other websites.

4.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ace69 platform — for example, you may be required to log in again on each visit if session cookies are disabled. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5. Data Security and Retention

5.1 Security Measures

ace69 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption at rest for sensitive stored data, including payment details and identity documents;
• Access controls limiting data access to authorised personnel with a specific operational need;
• Regular security audits and penetration testing of platform infrastructure;
• Two-factor authentication options for member accounts;
• Automated fraud and anomaly detection systems operating in real time.

While ace69 employs robust security practices, no platform transmitted over the internet can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. If you believe your account has been compromised, you must contact support immediately at [email protected].

5.2 Data Retention

ace69 retains personal data for as long as your account is active and for a reasonable period thereafter to fulfil our legal, regulatory, and contractual obligations. Specifically:

• Account registration data and identity documents are retained for a minimum of five years following account closure, in compliance with applicable anti-money laundering record-keeping requirements;
• Transaction records, including deposit and withdrawal history, are retained for a minimum of five years;
• Support communications are retained for three years from the date of the last interaction;
• Session and usage logs used for security and fraud purposes are retained for up to 12 months, after which they are anonymised or deleted.

Once the applicable retention period has elapsed and there is no outstanding legal or regulatory requirement to retain the data, it will be securely deleted or anonymised in accordance with our internal data lifecycle procedures.

6. Your Privacy Rights

As a member of the ace69 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all valid requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension within the initial 30-day window.

6.1 Right of Access

You have the right to request a copy of all personal data that ace69 holds about you. We will provide this information in a structured, commonly used, and machine-readable format where technically feasible. The first copy will be provided free of charge; subsequent requests within a 12-month period may incur a reasonable administrative fee.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain information directly through your account settings; for changes that require verification — such as a name change supported by a legal document — please contact our support team.

6.3 Right to Erasure

You may request that ace69 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing is unlawful. Please be aware that ace69 may be required by law to retain certain data — particularly transaction records and identity documents — for a defined minimum period even after an account closure request. In such cases, we will inform you of the specific data that must be retained and the reason for retention.

6.4 Right to Restrict Processing

In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that ace69 restrict the processing of your personal data to storage only. We will notify you before lifting any restriction.

6.5 Right to Data Portability

Where processing is carried out on the basis of your consent or contractual necessity and is performed by automated means, you have the right to receive your personal data in a portable format and to request that it be transmitted directly to another data controller where technically feasible.

6.6 Right to Object

You have the right to object to the processing of your personal data where that processing is carried out on the basis of legitimate interest. You also have the right to object at any time to the use of your data for direct marketing purposes, including profiling related to direct marketing.

7. Third-Party Services and Links

The ace69 platform integrates with a number of third-party services that are necessary for its operation, including game content providers, payment processors, and analytics tools. While ace69 takes reasonable steps to ensure that all third-party partners maintain appropriate data protection standards, we are not responsible for the privacy practices of third parties once data has been passed to them for the purpose of delivering their contracted service.

Game content delivered on ace69 is provided by studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect technical data — such as game session identifiers and RNG seed data — as part of their game delivery infrastructure. This data is used exclusively for game functionality and fair-play auditing and is not linked to your ace69 account identity in any form accessible to the provider.

Payment transactions processed via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard are subject to the respective privacy policies of those providers. ace69 does not store full card or mobile wallet credentials on its own servers; payment tokenisation is managed by the relevant payment processor.

The ace69 platform does not contain links to external third-party websites for marketing or informational purposes. All navigation within the platform remains within the ace69 domain. Should any external reference ever be necessary, it will be clearly identified as such.

8. Updates to This Policy

ace69 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered members via the email address associated with their account at least 14 days before the updated policy takes effect.

The effective date at the top of this page will be updated each time the policy is revised. We encourage you to review this page periodically to stay informed of how ace69 protects your personal data. Your continued use of the platform after the effective date of any revision constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 6, please reach out to our support team at any time. We are committed to handling all privacy enquiries promptly and with full transparency.